Privacy policy
At Samudai, we care deeply about your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.samudai.in) or purchase from us. By using our website, you agree to the practices described here.
1. Who We Are
Samudai is an Indian wellness and lifestyle brand offering science-backed, purpose-driven physical products — including affirmation card decks, conversation card decks, and guided journals — designed to support a healthier, more fulfilling everyday life. We are based in India and serve customers across the country.
2. Information We Collect
We collect information that is necessary to process your order and provide a smooth shopping experience:
• Personal identification: your name, email address, phone number, and delivery address
• Payment information: processed securely via third-party payment gateways (we do not store card details on our servers)
• Order and transaction history: details of products you have purchased
• Device and browsing data: IP address, browser type, pages visited, and time spent on our site (via cookies and analytics tools such as Shopify Analytics and Google Analytics)
• Communications: any messages you send us via email or our Contact page
3. How We Use Your Information
We use your information only for the following purposes:
• To process and fulfil your orders and send shipping confirmations
• To communicate with you about your order, including tracking updates and delivery notifications
• To respond to your queries or complaints
• To send you marketing emails about new products, offers, and updates — only if you have opted in (you can unsubscribe at any time)
• To improve our website experience and understand how customers interact with our products
• To comply with applicable Indian laws and regulations
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share it only with:
• Logistics and courier partners (e.g., Shiprocket, Delhivery, or similar): to deliver your order
• Payment processors: to complete your transaction securely
• Shopify: our e-commerce platform, which hosts and processes order data
• Legal authorities: if required to do so by law or a valid legal process
5. Cookies
Our website uses cookies — small files stored on your browser — to remember your cart, preferences, and browsing activity. You can disable cookies in your browser settings; however, some features (like the shopping cart) may not work as expected. We use analytics cookies to understand site traffic and improve our experience.
6. Data Security
We take reasonable precautions to protect your personal information from unauthorised access, disclosure, or loss. Our website uses HTTPS encryption. Payments are handled by PCI-DSS compliant payment gateways. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to fulfil your orders, handle disputes, and comply with legal obligations. If you would like your data deleted, please write to us at the contact details below.
8. Your Rights
Under applicable Indian law (including the Digital Personal Data Protection Act, 2023), you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at the details below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. We encourage you to review this page periodically.
11. Contact Us
For any privacy-related concerns, please reach out to us:
• Email: hello@samudai.in
• Website: www.samudai.in/pages/contact