Shipping policy
Thank you for shopping with Samudai. We want your order to reach you safely and on time. Please read this policy carefully before placing your order.
1. Shipping Destinations
We currently ship across India only. We do not ship to international addresses at this time.
2. Processing Time
All orders are processed within 1–3 business days of payment confirmation (Monday to Saturday, excluding public holidays). During high-demand periods or product launches, processing may take up to 5 business days. You will receive an order confirmation email immediately after placing your order, and a shipping confirmation with a tracking number once your order is dispatched.
3. Delivery Timelines
Estimated delivery timelines once your order is dispatched:
• Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad): 3–5 business days
• Tier 2 and Tier 3 cities: 5–7 business days
• Remote or rural areas: 7–10 business days
These are estimates only. Actual delivery times may vary depending on the courier partner, weather conditions, or local logistics constraints. Samudai is not responsible for delays caused by courier partners or circumstances beyond our control.
4. Shipping Charges
Shipping charges, if any, are calculated at checkout based on your delivery pin code and order value. Free shipping thresholds, if applicable, will be displayed on the website. Any active promotional offers on shipping will be reflected automatically at checkout.
5. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email or SMS with a tracking number and a link to track your shipment in real time. You can also reach out to us at hello@samudai.in with your order number for status updates.
6. Packaging
We take care to pack all our products securely to prevent damage in transit. Our products — card decks and journals — are carefully wrapped to ensure they arrive in perfect condition. We aim to use minimal and mindful packaging wherever possible.
7. Failed Deliveries
If delivery is attempted but fails (due to an incorrect address, absence at the delivery location, or refusal to accept), the package will typically be held by the courier for a limited period. If it is returned to us, we will contact you to arrange re-shipment at an additional shipping cost. Please ensure you provide the correct delivery address and phone number at checkout.
8. Lost or Damaged Shipments
If your order arrives damaged or appears to have been tampered with, please do not accept the package and contact us immediately at hello@samudai.in with your order number and a photograph. We will work with our courier partner to resolve the issue promptly. For packages that appear lost in transit (no movement for 7+ days after dispatch), please contact us and we will investigate with our logistics partner.